FAQ
You can start your purchase by clicking and browsing the categories and adding the products that interest you to your basket. Once you have selected the products you want to buy, you only have to click on “cart”. Then, if you were not already registered on our website, you can do it in a comfortable and simple way and follow the steps of the virtual store.
Remember that if you have any problems or questions you can write to spike@spikeandfreak.com, where we will resolve your questions as soon as possible.
Also, if you want a special order or you want to order through email, use that same email address, we will also help you with that.
The following methods of payment are accepted:
• Credit-Debit card (Through Stripe)
• Paypal
• Bank Transfer
• Pay upon delivery (cash or card, only deliveries in Madrid)
Credit or Debit card: Payment is done through Stripe secure payment platform. The payment is encrypted and totally secure.
Paypal: Payment is made through the Paypal secure gateway.
Bank Transfer: After ordering you will have to make a transfer to our bank account (we will provide the data when the order is done) and as soon as we verify the transfer we send the items.
Pay on deliver: For orders that are collected in hand (only in Madrid) You can pay the entire order in cash or card at the time of collection. Except for custom orders, that are to be full paid in advance, by any of the above means, at the time of ordering.
Neither of these methods of payment adds extra charges or commissions.
National Shipments:
The shipments are made through a courier service and the delivery time is usually about 1 to 3 working days, after bad experiences with Correos we use other companies of confidence to make sure that it arrives without problem to its destination.
International Shipping :
We can also make international shipments. Should you have any problems in the process of purchase and your country seems to be non-eligible for the shipment, just contact us at spike@spikeandfreak.com to verify that we can send there and calculate the shipping fee.
Hand delivered:
If you live in Madrid, or you can stop by here to pick it up, you have the option of hand delivery – and thus save the shipping costs. You can ask us for pickup options for your convenience. Usually we can use: Atocha-Delicias and Moncloa zones in downtown Madrid or Las Rozas the northwest area.
– Due to previous problems do not send through Correos Certificado –
Once sent we will contact you and give you the tracking number provided by the courier with which you can see the status of the shipment at any time.
Once received the order and verified the transfer/entry (if necessary), we send the items as soon as possible, ie the same day if the verification arrives in the morning or the next day if it is in the afternoon (as long as it is a working day).
If you make a special order (large quantities or custom materials, for example) or on special dates, we will contact you tolet you know of the time when the order will be finished.
To that time we must add the shipping time (normally 24/48h in national territory), so the total time should be between 1 and 3 days
If you have any problem you have 15 days to contact us and make the return of the order if applicable, the article/s will have to be in perfect condition.
No returns on orders for earrings or clothing (for hygiene issues), or special or custom orders are accepted.
More details can be seen on our terms and Conditions page.
Notice: Most of our products are handmade, this means that the end-products may vary slightly from the appearance of the photos.
Some of our products can be customized at the time of the purchase in “product options section”.
You may not find some of our products in certain colors or sizes. Get in touch with us and we’ll see what we can do about that.
We can also make tags, keychains or magnets with the image you want. Ideal for events such as weddings, birthdays…
We also make custom bags: painted, embroidered… Some examples of our bags: read post.
We have made hobbit robes, goggie robes, accessories, unique brooches, bridal party accessories, Necromancer staffs and accessories for LARP, XXL Dolls .. If you want to see more custom works click on this link: read post.
Tell us what do you want and we’ll tell see if we can make it true. An example: A stuffed Napoli we made. The new owner couldn’t find one and we made one custom for her. Read Post.
We don’t get to the level of Dolly the sheep, but sometimes we’ve been asked to try and copy something. Do you need a figurine of an owl, but more resistant, because the original was ceramic and could be broken? Well, we’ll do it for you.
We’ve also cloned the lost teddy from someone’s childhood. Imagine the illusion of the person who has lost his friend and could not find it anywhere.
You can choose the colors of the stuffed dice and the bags, which is why we do it artisanally and “a la carte”. The colors of which we usually have -in plush- are: red, black, yellow, light blue, dark blue, grey, pink, purple, green and brown. However we may at some point be out of stock of a particular color (we depend from our textile suppliers). The best thing to do is ask us for colors available to let you know if we have it or you have to wait a bit.
If the materials and size are the same of the ones we have on the Web, the price will remain the same.
All handmade product come with a handmade packaging.
If you need something for a gift you can tell us when ordering (there is a box in the purchase process) and we will make a special wrapp.
In Spike and Freak we’ve been creating events items for years. Wedding Invitations, wedding pins, baby baskets, bachelor party/bride shower items, etc.
Write to us and ask for a quote without obligation.
info@spikeandfreak.com
If you need something special for an event or large amounts we can also take care of It. Examples: The stuffed Kapi we did for “El Desván de Kapi”, read the post or some wedding pins we have done: read post.
Do you have a geek (or not) friend and you never know what to give as a present? We can advise you!
Shit happens! Although we do not usually miss, it may be the case that some product comes out defective. But worry not, contact us at lahabeiscagadounpoco@spikeandfreak.com sending a photo of the product and telling what has happened to it/why it is defective. We will consider the case and try to solve the problem as soon as possible.
Send us your questions or the problems you had when ordering. We will get in touch with you to solve any technical issue and in case of need we can even place the order via email.
